Refund Policy

Last Updated: March 05, 2026

Introduction and who we are

Our BRO FOR PRO, IE website and services offer digital products, and we handle refunds for purchases made through our platform. For products purchased via the Apple Store, refunds are governed by Apple’s refund policies. For products purchased directly through brofor.pro using our payment processor, refunds are managed according to the terms outlined in this policy. This Refund Policy aims to give you information on how BRO FOR PRO, IE (“Company,” “we,” “us,” “our”) processes refund requests for digital products. We partner with a third-party payment processor to handle transactions, and refunds are subject to their guidelines as well.

Company’s details:
BRO FOR PRO, IE.
[email protected]

What are refunds?

Refunds are returns of payment for purchased digital products, typically processed back to the original payment method. They are issued in cases such as buyer dissatisfaction, technical issues, or other valid reasons, but are not guaranteed and are evaluated on a case-by-case basis. Refunds that are required by law or consumer rights (e.g., within statutory cooling-off periods) may be granted without discretion. All other refunds need to be approved and are subject to our and our payment processor’s policies. We may process refunds for a variety of purposes, such as resolving disputes or complying with legal obligations. We handle both full and partial refunds. Full refunds return the entire purchase amount, while partial refunds return a portion (e.g., for unused features). Refunds are processed through our third-party payment systems, and timing depends on the payment method (e.g., cards up to 120 days old, other methods up to 179 days). Refunds may not be available if the digital product has been downloaded or accessed, as this waives certain rights under consumer laws.

What refunds do we process and how to request them

You have the choice whether to request a refund, and we have explained how you can exercise your rights below. Refund Request Management: We use our third-party payment processor’s tools to inform users about refund eligibility and to process requests, if approved. This is necessary to fulfill our legal obligations and ensure fair handling. Specific refund guidelines: Users can find details about refund eligibility, processing times, and requirements by contacting our support or reviewing the payment confirmation email. Please note that you can always submit a refund request by emailing [email protected]. This will allow us to review your case and, if eligible, initiate the refund process right away. You can submit a refund request if you meet the criteria, such as within 14 days for EU consumers (before accessing the product) or for technical issues. However, we may decline requests involving fraud, abuse, or after product access.

Refund Categories and Purposes

We process refunds in the following categories, for the following purposes:

(a) Consumer Rights Refunds

Consumer rights refunds are used to comply with legal requirements, such as the 14-day cooling-off period for EU residents, helping ensure fair treatment for buyers.

(b) Discretionary Refunds

Discretionary refunds are used to address issues like technical problems or buyer dissatisfaction. These help provide resolution on metrics such as purchase date, product access, and reason provided.

Contact Us

For questions about this Refund Policy, reach out to:
BRO FOR PRO, IE
Email: [email protected]